Toll Free: 877-670-7602

Business Management Group is a team of individuals with a track record of developing and running successful businesses... Businesses that lead the market.

Success doesn't happen by accident, it requires a consistent evaluation process to determine opportunities and potential for improvement.

It's the little things that make a BIG difference. Business Management Group can help you make that difference in your Business.

The Business Management Group can provide you with a real-time snapshot of the Market and Conditions. 

Running a successful business requires a thorough knowledge of the Market, Customer Motivation and Competitors.

• Price Point Development

• Customer Relations

• Competitive Evaluation

• Public Relations

• Brochure and Newsletter Development

• Test Market New Products

• Measure Business/Retail Conditions

• Provide Feedback based on Similar Operations

Businesses spend thousands of dollars generating leads using print media, radio and  television. Typically, the initial contact with these prospective clients is through a phone call. 

We help our clients develop an effective Phone Process that converts leads into Sales:  

• Phone Scripts and Procedures

• Role Play

• Customer Centric Training

• Developing Rapport over the Phone

• Appointment Setting Techniques

• Call Management

• Phone System Criteria Selection

• Database Usage and Development

• Follow-up Process 

• Upsize and Downsize Strategies
• Determining Market Constraints
• Business Turnaround Strategies
• Ramp-up
• Site Selection
• Customer / Patient Flow
• Space Utilization

Every Business has opportunities for improvement. Successful Businesses/Practices follow a policy of continuous evaluation.  We provide a professional review of the Operation that uncovers opportunities and area where enhancement is needed

• Strategic Marketing

• Business Development

• Creative Services

• Web Marketing

• Operational Flow

• Interim Administration

• Cost Controls

• Profit Center Development

• Site Planning

• Atmosphere Creation

• Team Building

• Closing Ratios on both Phone Calls and Consultations

• Measure and Monitor Sales Practices, Service Quality and Staff Skill Levels

• Training and Coaching for Internal Marketing

A Business Check-up provides a objective view of what is actually happening within the Business.

• Phone Procedures

• Lead Tracking and Follow-up

• Internet Presence

• Patient Flow and Handling

• Effective Signage

• Atmosphere

• Personnel Management

• Management Training

• Crisis Management

• Compliance Issues

• Opportunity Discovery

• Customer Retention Processes

• Referral Development

Do you know what your staff is saying to your potential Clients/Patients?

Do you know how they answer the really tough, Deal Closing questions? 

Here is an example of an actual mystery shopper call:  How many surgeries has the Doctor done?  “He has done thousands of surgeries.”  LASIK surgeries?  “Well, no, but he is a great surgeon and has done a lot of LASIK surgeries.”   How many?  “Well close to a thousand.” How close?  “Well if you count all the surgeries he has done here, and the pig eyes that he did in xyz city for training, it would be nearly a thousand.”

As Medical Professionals we understand the benefits of practicing on cadaver eyes... Still, this is probably not the image we want to create in the mind of a potential Patient.

We provide the snapshot of "What is really happening" and prepare an outline to use as a roadmap for improvement and greater success. 

• Phone Shopping
• Development of Incentive-based Shopping Programs
• Mystery Patient for Operational Analysis
• Customer Service Evaluation

Contact us today for an analysis of your Business, Opportunities and Potential

877-670-7602